1. As an introvert, you typically listen well – value that. That skill alone can make or break a big sale. Customers will buy more when they feel their needs are respected and the salesperson understands them.
2. Voicemail is your friend. When you answer a ringing phone, the other person has the upper hand because they have decided the time and place to talk. When you let it go to voicemail, listen to the message, collect your thoughts, maybe jot down a few phrases, and then return the call…you are in charge of how the conversation begins.
3. Know your product or service inside and out. As an introvert, you’ve probably taken the time to really study what you sell. That way, you have the ability to hone in on what is most important to your customer and know the exact feature and benefit to highlight.
4. Don’t worry too much about not having the right words to say – people rarely remember them anyway. What they do hold onto is how you made them feel. Make your customers feel special by giving great service, and they’ll come back for more.
5. Know you’re in good company. Extremely successful (and surprising) introverts, like Warren Buffet, Christina Aguilera, Bill Gates, J.K. Rowling, and Rosa Parks have show how persistence, authenticity, and action can win in a big way.
On that note, you might enjoy the book Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain.
In the comments section below share one of the ways you have seen introverts succeed in sales or a tip you can share with others that has worked for you.